Curious Cat Company (CCC 2.0)

Welcome to www.curiouscatcompany.com (the “Site”).

These Terms & Conditions (“Terms”) govern your access to and use of the Site and any purchases made through it.

By accessing or using this Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

Curious Cat Company (“we”, “us”, “our”) reserves the right to update or modify these Terms at any time without prior notice. Continued use of the Site following any changes constitutes acceptance of those changes.

1. Use of the Website

This Site and its contents are intended for personal, non-commercial use only.

You agree not to misuse the Site, interfere with its functioning, or attempt unauthorised access to any systems or data.

We may suspend or terminate access to the Site if these Terms are violated.

2. Product Information & Availability

We make every effort to ensure that:

• Product descriptions are accurate
  
• Prices are correctly displayed
  
• Items shown are available in stock
  

However:

• Many of our products are made in limited quantities
  
• Once sold out, certain items may not be restocked
  
• Availability is subject to change without notice
  

If an item you ordered is unavailable or cannot be fulfilled, we will notify you within 5 business days to offer:

• A suitable alternative
  
• A backorder (where applicable)
  
• Or a full refund
  

3. Pricing & Errors

All prices listed on the Site are subject to change without notice.

Despite our best efforts, errors may occasionally occur, including:

• Typographical errors
  
• Pricing inaccuracies
  
• Incorrect product information
  

If a product is listed at an incorrect price due to an error, we reserve the right to:

• Cancel or refuse the order
  
• Issue a full refund if payment has already been processed
  

All content on the Site is provided “as is”, without warranties of accuracy, express or implied.

4. Payments

All payments are processed securely through Razorpay, a third-party payment gateway.

Curious Cat Company:

• Does not store card or banking details
  
• Does not process payments directly
  

Payment handling is subject to the terms and policies of the payment provider.

5. Shipping & Delivery

Estimated delivery timelines typically range between 3–7 business days, depending on location and product type.

International orders may take longer due to customs and shipping regulations.

Delivery timelines are estimates and may vary due to factors beyond our control.

6. Measurements & Product Variations

• Product measurements and dimensions are approximate
  
• Minor variations may occur due to handmade processes or material characteristics
  

Such variations are considered normal and are not defects.

7. Care Instructions

Care instructions are provided to help you use and maintain products appropriately.

Curious Cat Company shall not be liable for:

• Damage caused by improper or reckless use
  
• Failure to follow care instructions
  
• Normal wear and tear
  

8. Colours & Visual Representation

We strive to display product colours as accurately as possible.

However, actual colours may vary due to:

• Screen settings
  
• Device differences
  
• Lighting conditions
  

We cannot guarantee exact colour accuracy across all displays.

9. Grooming Services & Third-Party Platforms

Any grooming services, bookings, pet profiles, or behavioural or health-related notes are managed through third-party platforms.

These services are governed by the terms and privacy policies of the respective providers.

They are not covered under these Terms.

10. Intellectual Property

The name “Curious Cat Company”, its logo, and all content on this Site—including text, illustrations, artwork, photographs, graphics, and design elements—are the intellectual property of Curious Cat Company or are used under licence.

You may not:

• Copy
  
• Reproduce
  
• Publish
  
• Distribute
  
• Modify
  
• Use any content for commercial purposes
  

without prior written permission from Curious Cat Company.

Unauthorised use constitutes a violation of intellectual property rights.

11. Limitation of Liability

Use of this Site is at your own risk.

Curious Cat Company does not guarantee that:

• The Site will be uninterrupted or error-free
  
• Defects will be corrected
  
• The Site or its servers are free from harmful components
  

To the fullest extent permitted by law, Curious Cat Company shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

• Use of or inability to use the Site
  
• Reliance on information provided on the Site
  

12. Indemnification

You agree to indemnify and hold harmless Curious Cat Company, its owners, employees, agents, and service providers from any claims, losses, damages, or expenses arising from:

• Your use of the Site
  
• Your violation of these Terms
  

13. Correspondence & Submissions

While we welcome feedback and communication:

• We are not obligated to respond to all correspondence
  
• Submissions made through the Site are not confidential unless explicitly stated
  
• No compensation is owed for submissions or suggestions
  

14. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

All disputes shall be subject exclusively to the courts of Mumbai, Maharashtra, India.

15. Contact Information

For questions regarding these Terms, please contact us at:

Email: contact@curiouscatcompany.com

Registered Office:
Curious Cat Company
C-501, New West Wind, Kandarpada,
Dahisar (West), Mumbai – 400068, India

Bangalore Store / Operational Address:
Curious Cat Company
P-148, 11th cross, 8th Main Rd, Jeevan Bima Nagar, Bengaluru, Karnataka 560075