Curious Cat Company (CCC 2.0)

This Privacy Policy explains how Curious Cat Company (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://curiouscatcompany.com (the “Site”).

We are an India-based company, and this policy is written in accordance with applicable Indian laws, with additional provisions for international users where required.

1. Information We Collect

a) Information you provide to us

When you make a purchase, create an account, or contact us through the Site, we may collect the following information:

• Name
  
• Email address
  
• Phone number
  
• Billing and shipping address
  
• Order details
  

We refer to this as Order Information.

b) Information collected automatically

When you visit the Site, certain information is collected automatically, including:

• IP address
  
• Browser type and device information
  
• Time zone
  
• Pages viewed and interactions on the Site
  
• Referring websites or search terms
  

This is referred to as Device Information.

2. How We Collect Information

We collect information using:

• Cookies and similar technologies to improve site functionality and user experience
  
• Log files that record visits and actions on the Site
  
• Pixels and analytics tools to understand how the Site is used
  

You can choose to disable cookies through your browser settings. Some features of the Site may not function fully without them.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil orders
  
• Arrange shipping and provide order confirmations
  
• Communicate with you regarding your orders or enquiries
  
• Improve and optimise our website experience
  
• Understand how customers browse and use the Site
  
• Prevent fraud and ensure secure transactions
  

If you have explicitly opted in, we may also use your email address to share updates, newsletters, or information about our products and services. You can unsubscribe at any time.

4. Payments

All payments on the Site are processed securely through Razorpay, a third-party payment gateway.

We do not store or have access to your card, banking, or payment details. These details are handled entirely by the payment provider in accordance with their security and compliance standards.

5. Analytics, Advertising & Remarketing

We use third-party services such as:

• Google Analytics
  
• Meta (Facebook & Instagram) tools
  
• Email marketing platforms such as Mailchimp and Shopify Email
  

These tools help us understand website usage and, where applicable, show relevant content to users who have interacted with our Site.

Our use of analytics and remarketing is neutral and limited, intended to improve relevance and experience, not to track individuals intrusively.

You can manage or opt out of targeted advertising through your browser settings or the relevant platform controls.

6. Sharing of Personal Information

We share personal information only when necessary, including with:

• Service providers who help us operate the Site and fulfil orders
  
• Analytics and email communication platforms
  
• Legal or regulatory authorities, if required by law
  

We do not sell or rent your personal data.

7. Grooming Services & Third-Party Applications

Any grooming bookings, pet profiles, behavioural notes, or health-related information are handled through a separate third-party application (Petal).

Such information is not collected, stored, or processed through this Site and is governed by the privacy policy of the respective third-party service.

8. Data Retention

We retain your Order Information for our records unless and until you request deletion, subject to legal and accounting requirements.

9. Your Rights

a) Indian residents

Under applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Access your personal data
  
• Request correction or deletion
  
• Withdraw consent for marketing communications
  

b) European residents

If you are located in the European Economic Area (EEA), you have rights under the GDPR, including the right to access, correct, or erase your personal data, and to object to certain processing.

Your data may be transferred outside your country of residence, including to servers located in India or other jurisdictions, in accordance with applicable laws.

10. Do Not Track

Please note that we do not alter our data collection practices when a “Do Not Track” signal is detected from your browser.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operations. The updated version will be posted on this page.

12. Contact Us

For questions, concerns, or requests related to your personal data, please contact us at:

Email: contact@curiouscatcompany.com

Registered Office:
Curious Cat Company
C-501, New West Wind, Kandarpada,
Dahisar (West), Mumbai – 400068, India

Bangalore Store / Operational Address:
Curious Cat Company
P-148, 11th cross, 8th Main Rd, Jeevan Bima Nagar, Bengaluru, Karnataka 560075