FAQ

How long will my order take to ship?

Due to COVID, our teams including suppliers & manufacturers are working at reduced manpower & restricted supplies. While we are doing our best to ship orders within 7-10 days, sometimes it may take between 12-15 days for your order to be shipped. In case a product is out of stock, it may take longer since supply of raw materials is currently limited. 

How Do I Track My Order?

As soon as your order is read and picked up, (which is currently taking 10-15 days as mentioned above) by our delivery partners, you will receive an email notification from “Shiprocket” mentioning the tracking number and order details. Please look out for this email. 

Limited Edition Items

  • Certain items may be limited edition, hand-made or made to order in collaboration with Artists.
  • These may take 12-15 days to be delivered within India and 25-30 days for international delivery since they are made on request. 
  • Once these are out of stock, they may or may not be re-stocked. So get your hands on these as soon as you see them!

Do you ship internationally?

Yes. We have resumed shipping to Australia, US & the UK. However, due to the current situation, it may a minimum of take 3-4 weeks for your order to be delivered to you with heavy shipping surcharges.

What is your Return Policy?

We provide 15-days return for all products except Face Masks for hygiene & safety reasons.

  • For other products, To initiate a return, describing your reason for return and we will take it forward from there.
  • Items will have to be in new condition, without any wash or usage and to be returned in their original packaging within 15 days of delivery.
  • Refunds of online payments are processed automatically via the payment method used.